❓ Frequently Asked Questions (FAQ)
1. When will my order arrive?
Orders are shipped by our trusted global suppliers. Delivery usually takes 7–21 business days, depending on your location. You’ll receive a tracking number by email as soon as your order ships.
2. How can I track my order?
A tracking link is sent to your email once your order is dispatched. Tracking updates may take a few days to appear — if they do not, contact us and we’ll help locate your package.
3. Do you offer free shipping?
Occasionally we offer Free Shipping on selected products or during promotions. Any active free-shipping offers will be shown on the website at checkout or on the homepage.
4. Can I return or exchange my item?
Yes — you can request a return within 30 days of delivery if the item is unused and in original packaging. For full instructions and conditions, see our Refund & Return Policy.
5. What if my item arrives damaged or incorrect?
If your item is damaged or incorrect, email us within 7 days at info@travelmate-global.com with photos of the item and packaging. We’ll arrange a replacement or refund as quickly as possible.
6. How can I contact customer support?
Reach our support team via email at info@travelmate-global.com. We normally reply within 24–48 business hours.